VERIFIED SOLUTION i

Error Code: 2495, how to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, and DM475™

Issue

The meter displays error code 2495 and will not print.

Cause

The ink cartridge latch is open.

Resolution

UPDATED: September 1, 2017
Follow these steps to resolve the error:
  1. Open the ink door
  2. Close the latch
  3. Reboot the meter. Here are the steps to follow for a safe restart:
    1. Unplug the power cord
    2. Wait one to three minutes
    3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  4. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.