VERIFIED SOLUTION i

Error Code: 1663, Resolve on the DM500, DM525, and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1663 and will not run mail.

Cause

A failure with an internal component is preventing normal operation of the meter.

Resolution

UPDATED: July 5, 2016
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Unplug the power cord
  2. Wait three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.