VERIFIED SOLUTION i

Error: 2AB4, Resolve on the DM550, DM800i, and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The Weigh-On-The-Way® (WOW) unit will not zero.

Cause

The WOW unit is not calibrating correctly.

Resolution

UPDATED: September 1, 2017
You may be able to resolve the error by cleaning the mail path and rebooting the machine:
  1. Turn machine off.
  2. Lift the transport lever and check for pieces of paper or debris.
  3. Lift the skis and look for paper.
  4. Blow out with non-flammable canned air.
  5. Lock the transport lever back into place.
  6. Leave the machine off for one to three minutes.
  7. Turn the machine on and do not touch the machine during power up.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.