VERIFIED SOLUTION i

Error Code: 13, how to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, and DM Infinity™

Issue

The meter displays error code 13 and will not refill.

Cause

This error indicates your meter is reporting an invalid postage total.

Resolution

UPDATED: May 2, 2018
Restart your meter and try to re-connect to the data center. Here are the steps to follow for a safe restart:
  1. Unplug the power cord
  2. Wait one to three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  4. Connect to the data center to view the postage balance
  5. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.