VERIFIED SOLUTION i

Error Code: 010A, Resolve on the DM500, DM525, and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 010A and will not boot up.

Cause

The mailing machine detects the meter but cannot communicate with it.

Resolution

UPDATED: July 6, 2016
The base is detected but there is no response:
  1. Turn the power off with the power switch; wait for the display to turn off
  2. Remove the meter from base
  3. Check for any paper or debris on the connectors
  4. Replace the meter on base firmly
  5. Wait three minutes then turn the power switch back on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.