VERIFIED SOLUTION i

System Manager Controller errors on the Connect+ Series and SendPro P-Series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The mailing machine displays a System Manager Controller error and one of the following error codes:

019B210002

019B21000B

019B21000C

019B21000D

019B21000E

019B61000A

019B61000B

019B610001

019B610003

019B610004

019B610005

019B610006

019B610007

019B610008

019B610009

Cause

The Connect+ has detected a problem with an internal component.

Resolution

UPDATED: January 24, 2019
Restart your system. Here are the steps to follow for a safe restart:
  1. Select the Gear from the lower right corner of the home screen
  2. Select Shut Down from the menu
  3. Select Shut Down on the pop-up
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. After everything has been off for 10 seconds, press the Power button
If the issue is unresolved after following these steps, contact customer support. Have your model number ready.