VERIFIED SOLUTION i

Error Code: 1315, Resolve on the DM500, DM525, and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1315 and will not run.

Cause

A feeder motor bind has been detected.

Resolution

UPDATED: September 1, 2017
To resolve this issue:
  1. Remove all mail from the mail deck.
  2. Turn the power off with the power switch.
  3. Wait for the display to turn off.
  4. Wait one to three minutes.
  5. Turn the power switch back on.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.