VERIFIED SOLUTION i
Products affected: DM400C™, DM450C™, DM475™
The meter displays error code 372A and will not run mail.
There is a possible jam in the meter.
ResolutionUPDATED: September 1, 2017
This error can occur for two reasons:
- The mail piece is too long. The maximum length of an envelope is 15 inches (14 inches for the DM475™ running in WOW mode). Make sure that the envelope is not longer than this.
- The meter is jammed:
- Open the top cover and all jam release levers.
- Remove any mail pieces in the machine.
- Blow out the mail path with non-flammable compressed air to remove dust and debris.
- Close all jam release levers and the top cover.