VERIFIED SOLUTION i

Resolve error code 021342002A on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error 0213-42-002A and will not print.

Cause

There has been a critical internal fault.

Resolution

UPDATED: September 18, 2017
To resolve the issue, reboot the machine:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up message.
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to power the machine back up.
If the error code returns, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.