VERIFIED SOLUTION i

Resolve Weigh-On-The-Way (WOW) Error Codes on Connect+ 2000, SendPro P2000 and more

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter displays one of the following error codes:
 
03114100D9: WOW zero error
061242000D: Mailpiece too heavy
061241001A: WOW calibration error
061242000E: Failed to weigh mailpiece
03114100DA, 061241001E, 061241000F: WOW error
0612410025, 0612410026, 0612420001, 031CA10030, 0612410024, 0612410027, 0612410028, 0612410029

Cause

The Weigh-On-The-Way® (WOW) system has malfunctioned.

Resolution

UPDATED: September 15, 2017
Try each of the following solutions to resolve WOW issues:

Check the weighing method
Check for interference
Check the WOW weight limit
Reboot the Connect+

Check the weighing method

If the platform scale registers weight from an Item being placed on it, or if it gets bumped, it may change the weighing method. Check the weighing method using these steps:
  1. Select weighing at the bottom of the run mail screen.
  2. If attached scale or manual weight is selected, select WOW or WOW first piece only.
  3. Select OK.

Check for interference

Note: When running the Connect+ in WOW mode, external interference may cause the postage amount to be incorrect. Follow these steps to prevent interference:
  1. Make sure the no one is touching the center section of the mail transport machine while it is running.
  2. Make sure that no air currents from fans or air vents are hitting the WOW section of the machine.
  3. Make sure that no other equipment is running on the same table, causing the table to vibrate.
  4. Make sure that the table is level and stable.

Check the WOW weight limit

If you are getting the error message Mail piece too heavy, follow these steps to check the weight limit:
  1. Select Home.
  2. Select Run mail.
  3. Select Weighing.
  4. Select WOW or WOW, first piece only.
  5. Select Edit limit.
    • Maximum limit on the Connect+ 2000 / SendPro P2000 is 16 oz. ( 1lb.).
    • Maximum limit on the Connect+ 3000 / SendPro P3000 is 32 oz. (2 lb.).

Reboot the Connect+

Many Connect+ problems can be solved with a by rebooting the machine. Follow these steps to reboot safely:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut down from the menu.
  3. Select Shut down from the pop-up.
  4. Wait for the screen and blue light on the power button to go out. This can take several minutes.
  5. After both the display and the blue light have been off for 10 seconds, turn the power back on with the switch on the front of the Connect+.
If the issue is not resolved, contact Connect+ customer support. Please have your model number ready.