VERIFIED SOLUTION i

Resolve error 041822009B "Printer PCA board error" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 0418-22-009B "Printer PCA board error".

Cause

The meter has detected an error with the internal printer.

Resolution

UPDATED: March 23, 2018
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop up.
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to power back up.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.