VERIFIED SOLUTION i

Resolve error code 0196610006 on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter displays error code 0196-61-0006.

Cause

There is a problem with the Postal Security Device.

Resolution

UPDATED: September 27, 2017
You may be able to clear the error by restarting your meter. Follow these steps to restart safely:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to power back up.
If the error code returns, contact customer support. Please have your model number ready.