VERIFIED SOLUTION i

Error Code: 37B3, Resolve on the DM475

Products affected: DM475™

Issue

The meter displays error code 37B3 and will not run mail.

Cause

This indicates an issue with the Weigh-On-The-Way® (WOW) section of your meter.

Resolution

UPDATED: September 1, 2017
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

Note: You may be able to run mail in a different mode, such as manual weight or scale mode.  Press weigh/rate and select Enter Weight Manually or Rate the Mail on Scale.