VERIFIED SOLUTION i

Resolve error 041842006F "Invalid ink supply and printhead configuration" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+®/ SendPro™ P series displays error 0418-42-006F "Invalid ink supply and printhead configuration".

Cause

The Connect+/SendPro P series detects an incompatible ink cartridge.

Resolution

UPDATED: September 20, 2017
Make sure you are using a genuine Pitney Bowes ink cartridge. If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink

If you are using a genuine Pitney Bowes ink cartridge, restart your system. Follow these steps to restart safely:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to turn off and for the blue light on the front to turn off. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to turn the meter back on.
If the issue is not resolved after following these steps, contact client support. Please have your model number ready.