VERIFIED SOLUTION i

Resolve Error 110C on the mailstation, mailstation2 and DM Series meters

Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™ DM225™ DM300C™, DM400C™, DM450C™, DM475™ DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 110C and will not rate the mail.
 

Cause

The rate manager software has reported an error.

Resolution

UPDATED: May 3, 2018
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact customer support. Please have your model number ready.