VERIFIED SOLUTION i

Error Code: 372D, Resolve on the DM400C, DM450C, and more

Products affected: DM400C™, DM450C™, DM475™

Issue

Error code 372D is displayed.

Cause

There is a jam in the sealer area, or mail was pulled out after it began to feed.

Resolution

UPDATED: July 5, 2016
Follow these steps to resolve this error:
  1. Power down the machine by unplugging the power cord
  2. Check sealer area for jam
  3. Blow out the mail path with non-flammable canned air
  4. Plug the machine back in
  5. Run mail, making sure not to remove it from the mail deck
If error did not clear, or reoccurs, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.