VERIFIED SOLUTION i

Error Code: 1844, how to resolve on the DM500, DM525 and more

Products affected: DM500™, DM525, DM550, DM575, DM800, DM800i, DM825, DM875, DM900, DM925, DM1000, and DM1100.

Issue

The meter displays error 1844 or error 368 and will not refill postage.

Cause

The error indicates a possible operational issue with the User Interface Control (UIC) in your meter.

Resolution

UPDATED: October 4, 2016
You may be able to clear error code 1844 or 368 by restarting your meter. Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch
  2. Wait for the display to turn off completely
  3. Verify the power cable is plugged directly to a wall outlet and not through an extension cord or power strip/surge protector
  4. Wait one to three minutes
  5. Turn the power switch back on
  6. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.