VERIFIED SOLUTION i
Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
The meter displays error code 1962 and will not print.
The print carriage cannot move freely.
ResolutionUPDATED: February 3, 2017
To resolve this issue:
- Open the printer cover and look for any mail pieces or debris that may be blocking the print carriage.
- If there is nothing blocking the carriage, reboot the meter:
- Turn the power off with the power switch.
- Wait for the display to turn off.
- Wait one to three minutes.
- Turn the power switch back on.