VERIFIED SOLUTION i

Error Code: 1316, how to resolve on the DM500, DM525 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, and DM1100™

Issue

The meter displays error code 1316 and will not print tapes.

Cause

The tape motor generated interference in printer signals. This event may also be followed by error 0503.

Resolution

UPDATED: October 4, 2016
Restart your meter. Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch
  2. Wait for the display to turn off
  3. Wait one to three minutes, then turn the power switch back on
  4. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.