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Resolve "Low Battery" or "Battery Urgent" message on the mailstation and mailstation2

Issue

The meter displays the message Low Battery or Battery Urgent

Cause

The internal battery is close to the end of its life.

Resolution

UPDATED : December 28, 2016


Note: Pressing the Clear/Back button may clear the message and allow you to run mail temporarily.

If your meter uses software version 8.3.03 or below, the low battery message can display prematurely. It is possible to resolve this message by updating your software. To check your software version, see How to check the software version on the mailstation or mailstation2.

For all software versions, restart the meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the battery message returns after restarting, then the meter battery needs to be replaced. The meter battery cannot be replaced like an ordinary household battery. It is part of the meter security device that protects your postage funds and requires technical service to replace.

To ensure uninterrupted functionality, you must request battery replacement service (free of charge).
Start the replacement process by creating a case for technical support.

Note: The meter's battery enables your settings and other information to be saved. If your battery is allowed to expire, you will lose this information.

Environment Details

Products affected: mailstation™, mailstation2™

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