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Resolve "Low Battery" or "Battery Urgent" message on the mailstation and mailstation2

Issue

The meter displays the message Low Battery or Battery Urgent

Cause

The internal battery is close to the end of its life.

Resolution

UPDATED : May 17, 2017


Pressing the Clear/Back button may clear the message and allow you to run mail temporarily.

To safely restart the meter:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the battery message returns after restarting, the meter will need to be replaced. The meter battery cannot be replaced like an ordinary household battery. It is part of the meter security device that protects your postage funds. To ensure uninterrupted functionality, you must request a replacement meter from Pitney Bowes (free of charge).

Sign in and create a case for technical support to request a meter replacement.

Note: The meter's battery enables your settings and other information to be saved. If your battery is allowed to expire, you will lose this information.

Environment Details

Products affected: mailstation™, mailstation2™

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