Pressing the Clear/Back button may clear the message and allow you to run mail temporarily, but battery replacement service is required.

Restart your meter and see if the error returns:

1. Unplug the power cord.
2. Wait one full minute.
3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If the battery message returns after restarting, the meter battery needs to be replaced by a technical service representative.

To request battery replacement service, create a case for technical support.

A replacement battery is very important to ensure uninterrupted functionality and that your meter retains your settings and other information that could be lost if the battery expires.