VERIFIED SOLUTION i

"Low Battery" or "Battery Urgent" message on the mailstation and mailstation2

Products affected: mailstation™, mailstation2™

Issue

Your meter displays the message "Low Battery" or "Battery Urgent".

Cause

The internal battery is nearing the end of its life.

Resolution

UPDATED: March 28, 2019
Pressing the Clear/Back button may clear the message and allow you to run mail temporarily, but battery replacement service is required.

Restart your meter and see if the error returns:
  1. Unplug the power cord.
  2. Wait one full minute.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the battery message returns after restarting, the meter battery needs to be replaced by a technical service representative.

To request battery replacement service, create a case for technical support.

A replacement battery is very important to ensure uninterrupted functionality and that your meter retains your settings and other information that could be lost if the battery expires.