VERIFIED SOLUTION i
Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
The meter displays the message "Paper in Transport" and will not run mail.
Paper dust or pieces of paper may be blocking a sensor.
ResolutionUPDATED: September 1, 2017
Clear any debris and clean the mail path:
- Check for paper in the feeder and transport area
- Turn the machine off
- Clean the sensors with lint-free wipes or swabs, then blow out entire paper path with non-flammable canned air
- If a DM500/550/800i, remove the moistening grate assembly and check for paper debris
- Check and adjust the Feeding Timeouts. Ensure the timeouts are greater than 5 seconds.