VERIFIED SOLUTION i

How to clear the paper in transport message on the DM500, DM525, and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays the message "Paper in Transport" and will not run mail.

Cause

Paper dust or pieces of paper may be blocking a sensor.

Resolution

UPDATED: September 1, 2017
Clear any debris and clean the mail path:
  1. Check for paper in the feeder and transport area
  2. Turn the machine off
  3. Clean the sensors with lint-free wipes or swabs, then blow out entire paper path with non-flammable canned air
  4. If a DM500/550/800i, remove the moistening grate assembly and check for paper debris
  5. Check and adjust the Feeding Timeouts. Ensure the timeouts are greater than 5 seconds.