VERIFIED SOLUTION i

CONFIRM: Document Link not sent with FPN

Product Feature: Street Works

Operating System: Windows 7

Database: SQL Server, Oracle
 

Issue

Document Link was not getting included when exporting the FPN through EToN.

Getting the warning "There are attachments not published associated with this FPN. Are you sure you wish to proceed?" when trying to process the FPN with Document Link.

Cause

The warning message comes only when the documents are not published and we try to create a Penalty to send.

This is what has caused the issue:

--> Create an Offence. 
--> Attach the photos or Documents in Offence without publishing. 
--> Now create a Penalty to send it and we should get a warning message. 
--> Run the Task Processor and Penalty is sent. This is without publishing the documents 

Resolution

UPDATED: April 6, 2017
Warning message "There are attachments not published associated with this FPN. Are you sure you wish to proceed?" suggests that this message comes when the documents are not published and we try to create a Penalty to send. 

If we click on Yes on the warning message and send the Penalty, it will not send the Document links because it is not published. It needs to be published in order to send the Penalty. 

To resolve the issue we need to follow the steps below:

--> Create an Offence. 
--> Attach the photos or Documents in Offence.
--> Publish the Photos and Documents

--> Now create a Penalty to send it and we should not get a warning message. 
--> Run the Task Processor and Penalty is sent with Document Links.

Also for existing Penalty where the Document Link was not sent, we need to resent the penalty. This will result in creating a new Offence which will be imported with same reference number and with Document links attached.