VERIFIED SOLUTION i

Resolve Error 0198610014 on the Connect+ Series and SendPro P Series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro® P Series displays error code 0198-61-0014 and will not run mail.

Cause

The job may be corrupt. 

Resolution

UPDATED: September 26, 2017
Select a different job. If the error goes away, that indicates that the previous job is corrupt. That job will need to be deleted and recreated.

If the error code returns, contact technical support. Please have your model number and serial number ready.