VERIFIED SOLUTION i
Product Feature: Mapping
Confirm - Conam.exe error when using the 'Entity Information' button from the map screen
The problem is that the asset_id column in the shape files is numeric (integer), but we expect it to be text (string). This means that when the entity information tool searches the map for features, it tries to read the asset_id value but it fails to convert it to text.
ResolutionUPDATED: April 21, 2017
As the Asset Id in Confirm is a text field, the customer's shape files should be updated to make sure that any asset_id columns are text/strings.