VERIFIED SOLUTION i

"Add E-Z Seal" or "Low E-Z Seal" message on the DM500-DM1100

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays "Add E-Z Seal" or "Low E-Z Seal", and the seal function might not be working.

Cause

The E-Z Seal® solution needs to be replenished.

Resolution

UPDATED: October 11, 2018
Follow these steps to add E-Z Seal solution:
  1. Open the feed cover and lift out the E-Z Seal bottle. The bottle is located to the left of the tape roll.
  2. Remove the cap from the bottle
  3. Add E-Z Seal to bring the level up to the bottom of the fill cap
  4. Replace and tighten the cap (finger-tight only) and replace the bottle
  5. Make sure the nozzle faces down and the flat side of the bottle faces the front of the system
  6. Close the feed cover
  7. Make sure the Low E-Z Seal or Out of E-Z Seal warning has cleared
To order E-Z Seal solution, visit the Pitney Bowes online shop.