VERIFIED SOLUTION i

Resolve Error 1AFE on the DM500, DM525 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1AFE and the scale will not display weights.

Cause

The scale is not returning the correct unit of measurement (for example, grams vs. ounces).

Resolution

UPDATED: May 14, 2018
Verify that you are using the correct scale model for your location. Model MP70 is for Canada only, while model MP49 is for the USA only.

If you have the correct scale, you may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes.
  4. Turn the power switch back on.
If the issue is still not resolved, contact client support. Please have your model number ready.