VERIFIED SOLUTION i

Resolve Error 1331 on the DM500, DM525 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1331 and will not print tapes.

Cause

There is a problem with the tape cutter.

Resolution

UPDATED: January 9, 2017
You may be able to resolve the issue by clearing the tape area:
  1. Check for debris and jams in and around the tape exit.
  2. Remove the tape and feed it back in.
  3. If using self-adhesive tapes, ensure that the Wet/Dry lever is all the way down.
  4. If the issue is still not resolved, restart the meter:
    1. Turn the power off with the power switch.
    2. Wait for the display to turn off.
    3. Wait one to three minutes.
    4. Turn the power switch back on.
If the issue is still not resolved, contact client support. Please have your model number ready.