VERIFIED SOLUTION i

Error Code: 1921, Resolve on the DM500, DM525, and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1921 and will not print.

Cause

There is a problem with the internal printer.

Resolution

UPDATED: October 4, 2016
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Turn the power off with the power switch and wait for the display to turn off.
  2. Wait one to three minutes.
  3. Turn the power switch back on.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.