VERIFIED SOLUTION i

Error Code: 2412, Resolve on the DM300C, DM400C and more

Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

The meter displays error code 2412 and will not print tapes.

Cause

You have run out of tapes.

Resolution

UPDATED: September 1, 2017
Refill the tape dispenser.

If there are tapes loaded and the error still appears, restart the meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.