VERIFIED SOLUTION i

Resolve Error 1965 on the DM500, DM800, DM900, DM1000 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1965 and will not print.

Cause

A cover is open.

Resolution

UPDATED: September 1, 2017
  1. Make sure that all blue jam release handles are closed and all covers are completely shut.
  2. If the error is still displayed, restart the meter:
    1. Turn the power off with the power switch.
    2. Wait for the display to turn off.
    3. Wait one to three minutes.
    4. Turn the power switch back on.
If the issue is not resolved, contact client support. Please have your model number ready.