VERIFIED SOLUTION i

Error 1338 on the DM800, DM900, DM925, DM1000, and DM1100

Products affected: DM800™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1338 and will not print.

Cause

The meter has detected a jam.

Resolution

UPDATED: July 27, 2018
To resolve this issue, restart the meter:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one full minute.
  4. Turn the power switch back on.