VERIFIED SOLUTION i

Resolve Error 1253 "Mail Piece Too Long" on the DM500, DM800i and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1253 and will not print.

Cause

The mail piece is too long.

Resolution

UPDATED: January 5, 2017
Make sure that the mail piece is within specification (13 inches long).

You may be able to clear the error by restarting the meter and clearing out the mail path. Follow these steps to restart safely:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Using a can of non-flammable canned air and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes travel on.
  4. Wait one to three minutes.
  5. Turn the power switch back on.
If the issue is still not resolved, contact client support. Please have your model number ready.