VERIFIED SOLUTION i

Resolve error 04182200AF "Printer carriage encoder does not indicate motion" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter displays error code 0418-22-00AF "Printer carriage encoder does not indicate motion" and will not print.

Cause

The Connect+® / SendPro™ P Series has detected an error with the internal printer.

Resolution

UPDATED: September 20, 2017
A reboot may resolve the issue. Follow these steps to restart safely:
  1. Select the gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to turn black and the blue light on the front to turn off. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to turn the machine back on.
If the error codes return, contact client support. Please have your model number ready.