VERIFIED SOLUTION i
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
The meter displays error code 0311-41-00C8 and will not feed.
A mail piece failed to feed properly.
ResolutionUPDATED: September 20, 2017
Follow these steps to resolve this error:
- Ensure that your mail in the feeder is straight.
- Ensure that your mail is against the rear wall of the feeder.
- Ensure that the side guide is not too tight.
- Lift the feeder cover and adjust the blue separator knob.
- Remove your stack of mail and fan the mail to ensure that it is not stuck together.