VERIFIED SOLUTION i

Resolve Error Code 03114100C8 on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter displays error code 0311-41-00C8 and will not feed.

Cause

A mail piece failed to feed properly.

Resolution

UPDATED: September 20, 2017
Follow these steps to resolve this error:
  1. Ensure that your mail in the feeder is straight.
  2. Ensure that your mail is against the rear wall of the feeder.
  3. Ensure that the side guide is not too tight.
  4. Lift the feeder cover and adjust the blue separator knob.
  5. Remove your stack of mail and fan the mail to ensure that it is not stuck together.
If the issue is still not resolved, contact customer support. Have your model number ready.