VERIFIED SOLUTION i

Resolve error code 01A1610001 on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 01A1-61-0001 and accounting reports are not printing to your Pitney Bowes laser printer.

Cause

Your Connect+ / SendPro P series is not configured to print reports to a laser printer.

Resolution

UPDATED: September 18, 2017
Only Pitney Bowes 1E20 and newer laser printers are supported by Connect+. If you would like to purchase a Pitney Bowes printer, contact your sales representative.