VERIFIED SOLUTION i

Resolve error code 019341000D "Refill amount exceeds amount meter can hold" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P series displays error code 0193-41-000D "Refill amount exceeds amount meter can hold" and will not refill.

Cause

The Postal Security Device (PSD) has reached its life time limit. You entered a refill amount greater than the amount your meter can hold.

Resolution

UPDATED: September 20, 2017
Note: The maximum amount a PSD can process is $10,000,000.000. A refill request that takes the (PSD) over this amount will fail.
  1. To resolve this error, enter a lower refill amount
  2. If the issue is unresolved after following these steps, contact customer support. Have your model number ready.