VERIFIED SOLUTION i

Error Code: 37B6, Resolve on the DM400C, DM450C, and more.

Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

The machine shows error code 37B6 and will not run.

Cause

There is a jam in the machine feeder.

Resolution

UPDATED: April 8, 2019
To clear the jam:  
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Open the feeder cover.
  4. Open all jam releases.
  5. Remove any jammed mail pieces and debris.
  6. Blow non-flammable compressed air throughout the mail path to remove any dust or hidden debris, ensuring that all dust and debris are removed.
  7. Close the jam releases and covers.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.