VERIFIED SOLUTION i
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
The Connect+® / SendPro™ P Series displays error code 0311-A1-00A4 "Printer cover open" and will not run mail.
The printer cover is open.
ResolutionUPDATED: September 18, 2017
This error code appears when the meter detects that the printer cover is open. Follow these steps to ensure that the cover is fully closed:
- Open the printer cover and make sure that the blue handle is all the way to the left, in the down position.
- Ensure that nothing is blocking the printer cover and preventing it from closing.
- Ensure that the printer cover is even with the other covers.
- Close the printer cover.