VERIFIED SOLUTION i

Resolve error 01A1-61-0002 on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P series displays error 01A1-61-0002 and the accounting report did not print.

Cause

The report printer did not print.

Resolution

UPDATED: September 20, 2017
Follow these steps on the laser printer:
  1. Turn the printer off.
  2. Turn the printer back on.
  3. Hold job cancel down for 5 seconds.
  4. Check the printer for jams:
    1. Open the front cover and remove the toner/drum unit and remove any paper inside.
    2. Open the rear cover and remove any paper inside.
    3. Close all covers and reprint your report.
If the issue is not resolved, contact client support. Please have your model number ready.