VERIFIED SOLUTION i
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
The Connect+® displays error code 0418-42-00B3 "Printed drop count is zero" and will not print.
There is a malfunction in the printing system.
ResolutionUPDATED: September 18, 2017
Cleaning the print head may resolve the issue. Follow these steps:
- Select Settings under Mailing on the Home screen.
- Select Hardware.
- Select Printer.
- Select the Print head tab.
- Select the Clean... button. Print head cleaning takes approximately one minute. A progress bar indicates the cleaning status.
- Once the cleaning process is complete, you will be prompted to print a test sample.