VERIFIED SOLUTION i

Resolve error 04184200B3 "Printed drop count is zero" on the Connect+ Series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® displays error code 0418-42-00B3 "Printed drop count is zero" and will not print.

Cause

There is a malfunction in the printing system.

Resolution

UPDATED: September 18, 2017
Cleaning the print head may resolve the issue. Follow these steps:
  1. Select Settings under Mailing on the Home screen.
  2. Select Hardware.
  3. Select Printer.
  4. Select the Print head tab.
  5. Select the Clean... button. Print head cleaning takes approximately one minute. A progress bar indicates the cleaning status.
  6. Once the cleaning process is complete, you will be prompted to print a test sample.
If the issue is not resolved, contact Connect+ customer support. Please have your model number ready.