VERIFIED SOLUTION i

Resolve error 0204460004 "Mail Piece Too Long" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P series displays error code 0204-46-0004  "Mail Piece Too Long"  and will not print.

Cause

The mail piece is too long for the selected class.

Resolution

UPDATED: April 18, 2018
To select a different class:
  1. From the Run Mail screen, select Class on the left side.
  2. Select a class that allows mail pieces to be longer.
  3. Run the mail piece.
If the issue is not resolved, contact client support. Please have your model number ready.