VERIFIED SOLUTION i

Resolve error 041842009A "{{leftprinthead}} carriage has been exposed to unrecognized ink" on the Connect+ series and the SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P series displays error code 0418-42-009A "{{leftprinthead}} carriage has been exposed to unrecognized ink" and will not print.

Cause

The Connect+ / SendPro P series has detected an invalid ink cartridge.

Resolution

UPDATED: September 20, 2017
To resolve this issue, ensure that all installed ink cartridges are genuine Pitney Bowes cartridges. Non-Pitney Bowes cartridges can damage the Connect+. If a genuine Pitney Bowes ink cartridge is not being used, replace it with a genuine Pitney Bowes cartridge.

If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink

If the issue is not resolved after installing genuine Pitney Bowes cartridges, contact customer support. Please have your model number ready.