VERIFIED SOLUTION i

Resolve Error 128E on the DM500, DM800, DM900, DM1000 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 128E and will not print.

Cause

The meter is not getting a correct weight from the scale.

Resolution

UPDATED: September 1, 2017
To resolve this issue, restart the meter:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes.
  4. Turn the power switch back on.
If the issue is not resolved, contact client support. Please have your model number ready.