VERIFIED SOLUTION i

Resolve Error 2A3F on the DM475C, DM500, and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100

Issue

The meter shows error code 2A3F and will not run mail.

Cause

There is a sensor error.

Resolution

UPDATED: September 1, 2017
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes.
  4. Turn the power switch back on.
If the issue is still not resolved, contact client support. Please have your model number ready.