VERIFIED SOLUTION i

Resolve error coded 0193610001 "Low Funds" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error code 0193-61-0001.

Cause

The funds available reached the low funds warning threshold.

Resolution

UPDATED: April 18, 2018
Your funds available reached the low funds warning threshold. To resolve this error, refill your meter to bring your available funds above your low funds threshold.
  1. Select Funds from the Home screen.
  2. Select Add funds to meter.
  3. Select Refill amount, and press Confirm.
  4. Print receipt, if needed.
Alternately, you can resolve this error by adjusting your low funds warning threshold:
  1. Select Funds from the Home screen.
  2. Select Refill settings.
  3. Change Warning amount.
  4. Select OK.
  5. Select Done.
If the issue is still not resolved, contact client support.