VERIFIED SOLUTION i

Resolve error 04184200A9 "Invalid ink cartridge is installed in spot (2) ink slot" on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P series displays error 0418-42-00A9 "Invalid ink cartridge is installed in spot (2) ink slot" and will not print.

Cause

There is an unrecognized ink cartridge in slot 2.

Resolution

UPDATED: September 20, 2017
This system is set up to print with postal ink only. Remove the ink cartridge from slot 2.

If you would like your system to print with both postal ink and slot 2 (black) ink, contact your sales representative.