VERIFIED SOLUTION i

Resolve error 03114100DB "Length calibration error" on the Connect series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® displays error code 0311-41-00DB "Length calibration error" and will not run mail.

Cause

There was an error calibrating the length sensor.

Resolution

UPDATED: September 18, 2017
A reboot may resolve the issue. Follow these steps to restart safely:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to power the machine back up.
If the error returns, contact customer support. Please have your model number ready.