VERIFIED SOLUTION i

Error 03114100AA "Out of E-Z Seal" message on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P Series displays error 0311-41-00AA "Out of E-Z Seal" and will not seal.

Cause

The machine is out of E-Z Seal®.

Resolution

UPDATED: March 19, 2019
To refill the E-Z Seal sealing solution bottle:
  1. Open the supplies cover and lift out the envelope sealant bottle. The bottle is located to the far left of the tape roll.
  2. Remove the cap from the bottle.
  3. Add enough E-Z Seal to bring the level up to the bottom of the throat of the bottle.
    • Do not overfill the envelope sealant bottle. If you do overfill it, pour some of the E-Z Seal back out until it is at the correct level.
    • Make sure you do not spill any solution in the tape well. If the tape gets wet, it can warp and cause a stoppage.
  4. Replace and tighten the cap and return the bottle to its original position.
  5. Close the supplies cover.
Reboot the meter
  1. Select the gear icon from the lower right corner of the Home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down from the pop-up.
  4. Wait for the display and blue light to go out. This may take a few minutes.
  5. Press the Power button.
If you do not have any E-Z Seal, you can also disable sealing.