VERIFIED SOLUTION i

Resolve Error 2C02 on the DM300C, DM400C, DM800, DM1000 and more

Products affected: DM300C™, DM400C™, DM450C™, and DM475™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The machine displays error code 2C02.

Cause

The meter can no longer process E-certified mail.

Resolution

UPDATED: September 1, 2017
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes.
  4. Turn the power switch back on.
If the issue is not resolved, contact client support. Please have your model number ready.