VERIFIED SOLUTION i

Resolve Error 0418420039 on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The meter displays error code 0418-42-0039 and will not print.

Cause

There is a problem with the left print head.

Resolution

UPDATED: September 20, 2017
Follow these steps to restart the meter:
  1. Select the gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to turn black and the blue light on the front to turn off. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to power back up.
If the issue is not resolved, contact client support. Please have your model number ready.