VERIFIED SOLUTION i
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
The meter displays error code 0418-42-0039 and will not print.
There is a problem with the left print head.
ResolutionUPDATED: September 20, 2017
Follow these steps to restart the meter:
- Select the gear from the lower right corner of the home screen.
- Select Shut Down from the menu.
- Select Shut Down on the pop-up.
- Wait for the screen to turn black and the blue light on the front to turn off. This may take several minutes.
- After everything has been off for 10 seconds, press the power button to power back up.